Privacy Policy
Effective Date: July 18, 2026
Welcome to PG Elite Customs. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect and manage your personal information when you visit our website, request a quote, book an appointment, or communicate with us. By using our website or services, you agree to the practices described here.
Information We Collect
When you interact with our website or contact us, we may collect:
- Full name, email address and phone number
- Vehicle information (year, make, model, type)
- Appointment and booking details, and quote requests
- Photos of your vehicle (when voluntarily provided)
- Messages or inquiries submitted through our website or social media
- Website usage information such as browser type, pages visited and device information, through cookies and analytics tools
Providing vehicle photos is optional, but highly recommended — it helps us provide the most accurate estimate.
How We Use Your Information
Your information is used only for legitimate business purposes, including responding to inquiries, preparing service estimates, scheduling appointments, sending confirmations and reminders, communicating changes to your booking, improving our customer service and website experience, maintaining service records, and meeting legal or regulatory obligations where required. We only collect the information necessary to provide our services.
Pricing Disclaimer
The prices displayed on our website are starting prices and are intended as general estimates. The final price may vary depending on factors including vehicle size, vehicle condition, interior cleanliness, exterior contamination, pet hair removal, stain removal, paint condition, additional requested services, and the time required to complete the work.
To receive the most accurate estimate, we encourage you to send photos of your vehicle when requesting a quote or booking an appointment.
If, upon inspection, additional work is required that was not visible beforehand, PG Elite Customs will always discuss the revised price with you before performing any additional services. We believe in honest, transparent pricing and will never perform additional billable work without your approval.
Booking Information
When you book an appointment through our website, your appointment information is securely stored, booking details may be synchronized with our scheduling system, reminders may be sent by email and/or SMS, and you may request to reschedule or cancel your appointment at any time.
How We Protect Your Information
We take reasonable administrative, technical and physical measures to safeguard your personal information against unauthorized access, loss, misuse or disclosure. Access to customer information is limited to authorized personnel who require it to perform their job responsibilities.
Sharing Your Information
PG Elite Customs does not sell, rent or trade your personal information. Your information may be shared only with trusted service providers that help us operate our business — such as appointment scheduling, email delivery, SMS notifications, analytics, or payment processing (if offered in the future). These providers are required to protect your information and use it only for the services they provide to us. We may also disclose information where required by applicable law.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website performance, remember your preferences (like your selected vehicle type), analyze traffic, improve advertising effectiveness and enhance your browsing experience. You can manage or disable cookies in your browser settings, although doing so may affect certain website features.
Social Media
Our website contains links to our official Facebook and Instagram pages. Once you leave our website and visit a third-party platform, that platform's own privacy policy and terms apply.
Your Rights
You may request to access the personal information we hold about you, correct inaccurate information, request deletion of your personal information where legally permitted, or withdraw consent for future communications. To make a request, contact us using the information on our website.
Data Retention
We retain customer information only for as long as necessary to provide our services, maintain business records, comply with legal obligations, or resolve disputes.
Children's Privacy
Our services are intended for individuals who are legally able to enter into service agreements. We do not knowingly collect personal information from children without appropriate authorization.
Changes to This Policy
PG Elite Customs reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Contact Us
Questions about this policy or how your information is handled? Contact PG Elite Customs at elitedetails48@gmail.com · 778-983-5550 · 778-890-3477 · 331 Clark Crescent, Prince George, BC.
Our Commitment
At PG Elite Customs, we value your trust. Protecting your personal information is a priority, and we are committed to transparency, professionalism and integrity in every interaction. Your information is used solely to provide you with the highest level of service — and it's handled with care and respect.